Chatbot metrics: How to (Reliably) Measure a Chatbot’s Effectiveness?
Big promises were attached to chatbots. They were to relieve overloaded customer service offices and provide faster service. However, despite high hopes, many chatbots are more likely to frustrate than help, and their effectiveness is usually unknown.
Read more
Online stores increasingly use chatbots, but do not measure their effectiveness
It turns out that 39% of online stores do not measure their chatbot’s effectiveness at all.
Read more
We’re launching the PerfectBot to automate customer service in Fashion Ecommerce
PerfectBot properly handles 200 of the most common customer problems.
Read more
