Add-on for 
Reviews: 4.8 
Hundreds of DTC brands use PerfectBot to automate over 60% of tickets,
keeping costs low and customers satisfied.
Trusted by 100s of Shopify stores of all sizes
Want to try PerfectBot with
your own content?
Submit your online store URL to receive a custom demo. PerfectBot will study your content to learn your brand's voice and policies. Then, using the latest AI technology, it instantly answers Gorgias chats and emails, 24/7.
Human-quality AI agent
Deliver automated, yet human-like
conversational support.
PerfectBot gives trustworthy AI answers based on your content, so you can resolve most of the customers questions instantly.
AI Agent for Chat & Email
PerfectBot delivers instant support via chat and email. It structures every answer specifically for each channel.
Multilingual
PerfectBot can resolve issues in 45+ languages, translating content and replying in the customer's language—no localization needed.
Full resolutions
Use AI actions to fully resolve
tickets in Gorgias.
PerfectBot can retrieve Shopify data in order to personalize each customer experience, providing information related to customer orders, subscriptions, and more.
Shopify data
Just like your Agents, PerfectBot has live access to all Shopify data available in your Gorgias.
Ecommerce integrations
PerfectBot can access data from all of your Gorgias integrations and use it in conversations.
”Efficient, responsive and always ready to help.
PerfectBot is a game-changer for customer support.”
Isabelle Suter
Digital Brand Manager
Automation Rate
65%
Multiple knowledge sources
Uses all of your knowledge
to craft the right answer.
It's not just your Help Center. To understand your business, PerfectBot digs into your past customer tickets, Shopify product details, policies, and even your blog.
Works natively on Gorgias
Your Agents will love to cooperate
with PerfectBot in Gorgias.
PerfectBot works natively with Gorgias help desk to create a seamless experience for your agents and customers.
Monitor PerfectBot in Gorgias
Use your Gorgias to monitor PerfectBot's responses. You can view AI agent's conversations by resolution state – resolved or routed to team.
Smart handover scenarios
PerfectBot reassigns complex problems to your human support team. The entire conversation is held in the Gorgias widget.
Works in Gorgias chat widget
PerfectBot works in Gorgias chat widget and helpdesk as one of the Agents.
AI Summaries in handovers
Before handing off, PerfectBot summarizes the conversation, saving your team time by highlighting the key points.
Fully customizable
Customize Bot name, avatar, greetings, handover messages, scenarios and much more.
”PerfectBot has really been a great addition to the team and the stats can prove it.
We've been very happy with the support and outcome!”
Anna Keegan Serran
Senior Retention Marketing Manager
Resolution rate
60%
Easy improvement
Easily improve the AI agent performance
with Gorgias Internal Notes.
Monitor PerfectBot’s chats in Gorgias tickets. If you find a ticket where AI bot could do better, simply request an update through Gorgias Internal Note.
Optimize AI with Gorgias Internal Notes
Train your AI agent just as you would train a human agent.
Built-in Gorgias Widget
You can modify the AI's response, use the agent's reply for training, or customize handovers directly in the Gorgias app.
Insights
Monitor AI agent’s statistics both in PefectBot
and Gorgias dashboard.
Track resolution rates, response accuracy, and identify trends to continually improve your AI agent's effectiveness.
Monitor PerfectBot in Gorgias Statistics
Analyze how AI agent is impacting your resolution times and CSAT.
Knowledge gaps & Topics
Get actionable insights on unresolved questions and pinpoint areas for improvement in your support content.
”PerfectBot took over 50% of the workload off the team. Highly recommend.”
Jennifer Bomford
Director
Response time
7s
Groundbreaking results
Automate 60% of tickets without
compromising your CSAT score
PerfectBot resolves 50-70% of customer issues and lets your human agents focus on high-value conversations.
Handle spikes in traffic
Your agents after holidays or weekends can focus on current issues instead of digging through old tickets.
Cut response times
Start replying in seconds instead of hours or days.
Offer 24/7 service
Half of your customers want to chat when you are not available. Let them do so.
Start with a 30-day free trial,
then just $99/month
Get PerfectBot at a fraction of the cost of Gorgias AI Agent.
VIEW PRICINGPerfectBot vs Gorgias AI Agent
All plans All plans
All essential features
Works inside Gorgias
Learns from your content
Talks like a human
Channels & Languages
Maximum accuracy
AI Actions
Try PerfectBot now with your own content
The smartest AI Agent for Gorgias
Works in Gorgias app 
Instant AI resolutions 
Accurate and 
Context 
Satisfying 
Track Resolution and 