Add-on for Gorgias

Reviews: 4.8 *****

AI agent for Gorgias that your
customers, team, and budget will love

Hundreds of DTC brands use PerfectBot to automate over 60% of tickets,
keeping costs low and customers satisfied.

Works in Gorgias app
as one of the agents
Instant AI resolutions
in Gorgias chat & mail

Trusted by 100s of Shopify stores of all sizes

Want to try PerfectBot with
your own content?

Submit your online store URL to receive a custom demo. PerfectBot will study your content to learn your brand's voice and policies. Then, using the latest AI technology, it instantly answers Gorgias chats and emails, 24/7.

Deliver automated, yet human-like
conversational support

PerfectBot gives trustworthy AI answers based on your content,
so you can resolve most of the customers questions instantly.

Natural language
conversations
Accurate and
trustworthy answers
Context
understanding
Satisfying
interactions

”Efficient, responsive and always ready to help.
PerfectBot is a game-changer for customer support.”

Isabelle Suter
Digital Brand Manager

Automation Rate
65%

Train AI from multiple sources

It's not just your Help Center. To understand your business, PerfectBot digs into
your past customer tickets, Shopify product details, policies, and even your blog.

Help Center

PerfectBot studies your Help Center to learn your policies.

Tickets

To improve performance and learn your brand's voice, PerfectBot also learns from past Gorgias tickets.

Products

Your support content is just a starting point. PerfectBot will also digest product content from your Shopify store.

Blogs

PerfectBot can also read your blogs to learn how to help your customers better.

Easily improve the AI performance
with Gorgias Internal Notes

Monitor PerfectBot’s conversations in Gorgias tickets. If you find a ticket where AI bot
could do better, simply request an update through Gorgias Internal Note.

Optimize AI with
Gorgias Internal notes

Optimize AI with Gorgias Internal Notes

Train your AI agent just as you would train a human agent.

Built-in Gorgias Widget

You can modify the AI's response, use the agent's reply for training, or customize handovers directly in the Gorgias app.

”PerfectBot has really been a great addition to the team and the stats can prove it.
We've been very happy with the support and outcome!”

Anna Keegan Serran
Senior Retention Marketing Manager

Resolution rate
60%

Your Agents will love to cooperate
with PerfectBot in Gorgias

PerfectBot works natively with Gorgias help desk to create a seamless experience for your agents and customers.
It works with Gorgias inbox, ticketing, chat widget, statistics, order management, and more.

Chatbot activity
tags and notes
Smart handover
scenarios

Monitor PerfectBot in Gorgias

Use your Gorgias to monitor PerfectBot's responses. You can view chatbot's conversations by resolution state – resolved or routed to team.

Smart handover scenarios

PerfectBot reassigns complex problems to your human support team. The entire conversation is held in the Gorgias widget.

Fully customizable

Customize Bot name, avatar, greetings, and handover scenarios.

Boost Gorgias automation features

Gorgias is a great helpdesk solution for DTC brands, but the real magic ✨ happens when you integrate PerfectBot.

Monitor PerfectBot
in Gorgias Statistics
Track CSAT, FRT,
and resolution time

Cooperates with Order Management

PerfectBot understands order status, return or cancellation inquiries, guiding customers to the Gorgias Self-Service Widget Portal.

Replaces basic automations features

Your clients can ask questions in natural language instead of choosing from a list of predefined options.

Upgrade quick responses and
article recommendations into
a full conversational experience

”PerfectBot took over 50% of the workload off the team. Highly recommend.”

Jennifer Bomford
Director

Response time
7s

Automate 60% of tickets without
compromising your CSAT score

PerfectBot resolves 50-70% of customer issues and lets your human agents focus on high-value conversations.

5 stars from Zachary
02/10/2024

”Actually, loved the Chatbot - it managed to answer both questions I have had. The AI must be getting good.”

5 stars from Sharlee
01/27/2024

“Was good. Asked a question and got an answer pretty much straight away.”

5 stars from Steven
09/15/2023

“Excellent customer services.”

5 stars from Chequita
10/14/2023

“Very helpful and very fast response.”

5 stars from Andrew
12/16/2023

“Very helpful, explained everything perfectly so it was easy to understand.”

5 stars from Michelle
11/20/2023

”The response was extremely fast and very courteous. A wonderful experience compared to a lot of other places that take forever to get back to you.”

* Actual feedback from end-users after chatting with PerfectBot

Handle spikes in traffic

Your agents after holidays or weekends can focus on current issues instead of digging through old tickets.

Cut response times

Start replying in seconds instead of hours or days.

Offer 24/7 service

Half of your customers want to chat when you are not available. Let them do so.

Start with a 30-day free trial,
then just $99/month

Get PerfectBot at a fraction of the cost of Gorgias AI Agent.

VIEW PRICING

PerfectBot vs Gorgias AI Agent

PerfectBot
Gorgias AI Agent
Pricing per month
1000 support tickets
with 50% automation rate
$99
$0.2 per automated ticket
$375
$0.75 per automated ticket

Your Savings

$276 per month
2000 support tickets
with 50% automation rate
$199
$0.2 per automated ticket
$750
$0.75 per automated ticket
$551 per month
5000 support tickets
with 50% automation rate
$499
$0.2 per automated ticket
$1750
$0.75 per automated ticket
$1251 per month
Free trial
30 days
None
Onboarding
Fully assisted onboarding
All plans
Enterprise plans
AI Expert for AI Agent setup and optimization
All plans
Enterprise plans
Channels
AI Agent for Chat
Soon
AI Agent for Email

All essential features

Gorgias

Works inside Gorgias

Learns from your content

Learns from your content

  • Gorgias Help Center
  • Gorgias Tickets
  • Gorgias Macros & Rules
  • Blog & Policies
  • Shopify product content
  • Automated content sync Coming soon

Talks like a human

  • Natural language conversations
  • Complex questions understanding
  • Context understanding
  • Powered by the most sophisticated
    language models, including GPT-4
  • Multi-source answers
  • Suggested Response
Channels

Channels

Maximum accuracy

Maximum accuracy

Languages

Languages

  • American English
  • British English
  • 43 languages, including German,
    French, Dutch or Danish

Try PerfectBot now with your own help center

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