Add-on for 
Reviews: 4.8 
Hundreds of DTC brands use PerfectBot to automate over 60% of tickets,
keeping costs low and customers satisfied.
Trusted by 100s of Shopify stores of all sizes
Want to try PerfectBot with
your own content?
Submit your online store URL to receive a custom demo. PerfectBot will study your content to learn your brand's voice and policies. Then, using the latest AI technology, it instantly answers Gorgias chats and emails, 24/7.
Human-quality AI agent
Deliver automated, yet human-like
conversational support.
PerfectBot gives trustworthy AI answers based on your content, so you can resolve most of the customers questions instantly.
AI Agent for Chat & Email
PerfectBot delivers instant support via chat and email. It structures every answer specifically for each channel.
Multilingual
PerfectBot can resolve issues in 45+ languages, translating content and replying in the customer's language—no localization needed.
Full resolutions
Use AI actions to fully resolve
tickets in Gorgias.
PerfectBot can retrieve Shopify data in order to personalize each customer experience, providing information related to customer orders, subscriptions, and more.
Shopify data
Just like your Agents, PerfectBot has live access to all Shopify data available in your Gorgias.
Ecommerce integrations
PerfectBot can access data from all of your Gorgias integrations and use it in conversations.
”Efficient, responsive and always ready to help.
PerfectBot is a game-changer for customer support.”
Isabelle Suter
Digital Brand Manager
Automation Rate
65%
Multiple knowledge sources
Uses all of your knowledge
to craft the right answer.
It's not just your Help Center. To understand your business, PerfectBot digs into your past customer tickets, Shopify product details, policies, and even your blog.
Works natively on Gorgias
Your Agents will love to cooperate
with PerfectBot in Gorgias.
PerfectBot works natively with Gorgias help desk to create a seamless experience for your agents and customers.
Monitor PerfectBot in Gorgias
Use your Gorgias to monitor PerfectBot's responses. You can view AI agent's conversations by resolution state – resolved or routed to team.
Smart handover scenarios
PerfectBot reassigns complex problems to your human support team. The entire conversation is held in the Gorgias widget.
Works in Gorgias chat widget
PerfectBot works in Gorgias chat widget and helpdesk as one of the Agents.
AI Summaries in handovers
Before handing off, PerfectBot summarizes the conversation, saving your team time by highlighting the key points.
Fully customizable
Customize Bot name, avatar, greetings, handover messages, scenarios and much more.
”PerfectBot has really been a great addition to the team and the stats can prove it.
We've been very happy with the support and outcome!”
Anna Keegan Serran
Senior Retention Marketing Manager
Resolution rate
60%
Easy improvement
Easily improve the AI agent performance
with Gorgias Internal Notes.
Monitor PerfectBot’s chats in Gorgias tickets. If you find a ticket where AI bot could do better, simply request an update through Gorgias Internal Note.
Optimize AI with Gorgias Internal Notes
Train your AI agent just as you would train a human agent.
Built-in Gorgias Widget
You can modify the AI's response, use the agent's reply for training, or customize handovers directly in the Gorgias app.
Insights
Monitor AI agent’s statistics both in PefectBot
and Gorgias dashboard.
Track resolution rates, response accuracy, and identify trends to continually improve your AI agent's effectiveness.
Monitor PerfectBot in Gorgias Statistics
Analyze how AI agent is impacting your resolution times and CSAT.
Knowledge gaps & Topics
Get actionable insights on unresolved questions and pinpoint areas for improvement in your support content.
”PerfectBot took over 50% of the workload off the team. Highly recommend.”
Jennifer Bomford
Director
Response time
7s
Groundbreaking results
Automate 60% of tickets without
compromising your CSAT score
PerfectBot resolves 50-70% of customer issues and lets your human agents focus on high-value conversations.
Handle spikes in traffic
Your agents after holidays or weekends can focus on current issues instead of digging through old tickets.
Cut response times
Start replying in seconds instead of hours or days.
Offer 24/7 service
Half of your customers want to chat when you are not available. Let them do so.
Start with a 30-day free trial,
then just $99/month
Get PerfectBot at a fraction of the cost of Gorgias AI Agent.
VIEW PRICINGCompare PerfectBot and Gorgias AI Agent pricing
Gorgias AI Agent is a powerful tool, but its costs can add up quickly.
Use our calculator to see how much you can save by choosing PerfectBot.
STEP 1
How many tickets do you handle per month
in Gorgias chat and email?
Chat & Email
tickets
STEP 2
What's your expected AI agent resolution rate?
equals - automated tickets per month
Cost comparison
You'll spend $- less per month by using PerfectBot.
Annual savings with PerfectBot
$-Frequently asked questions
How did you compare the prices?
Gorgias AI Agent and PerfectBot use different pricing models. Gorgias Automate plans are based on resolved tickets, while PerfectBot’s plans are based on the number of conversations it handles.
To estimate the price of the Gorgias AI Agent and compare costs, you need to consider the expected resolution rate.
Even though PerfectBot’s plans aren’t based on resolutions, on average, you can expect to pay around $0.20 per resolved ticket with PerfectBot compared to around $0.80 with Gorgias – making PerfectBot four times more cost-effective. Over time, this adds up, potentially saving you thousands of dollars per year.
To get an exact cost estimate, use our pricing calculator.
How is Gorgias AI Agent price calculated?
The Gorgias AI Agent is part of the Gorgias Automate plan. Pricing is based on the number of automated tickets resolved by AI without human intervention.
To estimate your cost, you need to consider both:
Over time, your AI agent will get better at resolving tickets, so when you estimate costs, so you should enter the resolution rate you expect to achieve in the long term.
Read more about Gorgias Automate pricing here:
https://docs.gorgias.com/en-US/automate-pricing-289528
How is PerfectBot price calculated?
PerfectBot usage is measured in Conversations. After your 30-day free trial, you select one of the plans based on the number conversations. A billable conversation is one where PerfectBot sends at least one reply. If a ticket doesn’t get a reply, it’s not counted.
To estimate your PerfectBot cost, count all handled chat and email conversations – resolution rate doesn’t impact billing.
While PerfectBot’s conversation count is very similar to Gorgias’ ticket count, there may be slight differences (less than 5%) in how they’re counted in Gorgias and PerfectBot statistics.
Read more PerfectBot pricing here:
https://help.perfectbot.ai/en/articles/8300035-perfectbot-pricing
What Gorgias Automate features does PerfectBot replace?
PerfectBot can replace:
Is PerfectBot as good as Gorgias AI Agent?
We think so, but don’t take our word for it – test it yourself.
We focus on one thing and one thing only – building the smartest AI agent for Gorgias at an affordable pricing. So if any important feature is missing, you can be sure it’s on the way – without changing our great pricing.
Compare PerfectBot and Gorgias AI Agent features
All plans All plans
Shopify, BigCommerce, Magento, WooCommerce 43 languagesAll essential features
Works inside Gorgias
Learns from your content
Talks like a human
Channels & Languages
Maximum accuracy
AI Actions
Try PerfectBot now with your own content
The smartest AI Agent for Gorgias
Works in Gorgias app 
Instant AI resolutions 
Accurate and 
Context 
Satisfying 
Track Resolution and 
