With hundreds of chatbot providers in the market and many more expected to be released by the end of the year due to the hype surrounding ChatGPT, eCommerce retailers face a hard task in choosing the right chatbot for their needs.

When it comes to customer service, patience isn’t always a virtue – some customers can be extremely demanding, and the word “wait” isn’t in everyone’s vocabulary. The ideal solution is a good chatbot that can deal with most issues within a second.

According to Business Insider, the chatbot market will nearly quadruple by 2024, growing from $2.6 billion to $9.4 billion at a CAGR of 29.7%. Read on to see 7 top trends that we at PerfectBot believe will shape the chatbot universe this year.

Can any chatbot ever really replicate the live chat experience? If not, could a thoughtful combination of the two provide the best aspects of both? In this article, we’ll present both solutions in more detail.

Before choosing specific tactics and tools to improve customer support in an e-commerce business, it is vital to form an overarching strategy and approach to create a foundation for future success.

In this article, we will describe the mistakes that are made when assessing the effectiveness of chatbots and the evaluation method we have developed at PerfectBot.