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Chatbot metrics: How to (Reliably) Measure a Chatbot’s Effectiveness?

Chatbot metrics: How to (Reliably) Measure a Chatbot’s Effectiveness?

Big promises were attached to chatbots. They were to relieve overloaded customer service offices and provide faster service. However, despite high hopes, many chatbots are more likely to frustrate than help, and their effectiveness is usually unknown.

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