Blog

Gorgias offers a wide variety of useful functions. It’s designed to connect all your customer service channels and manage them from one dashboard. However, one function that Gorgias doesn’t provide natively is a chatbot. Continue reading to learn just how simple it is to install one into Gorgias.

Read more

eCommerce growth is projected at 10.4% in 2023, with retail sales estimated to reach $8.1 trillion by 2026. In the race for exceptional customer service, businesses are turning to the latest generation of AI chatbots, powered by NLP and machine learning, led by the revolutionary GPT model.

Read more

The communication channel that stands to benefit the most from the AI revolution is the chat, and one of the chat platforms that has advanced chat automation capabilities is Gorgias – a helpdesk software dedicated primarily to the eCommerce category.

Read more

PerfectBot efficiently processes Help Center information, delivering trustworthy answers to your customers. Discover AI support optimization techniques for new or existing support materials.

Read more

PerfectBot is a GPT-powered AI bot that accurately answers customer questions, reducing support volume and resolution times. With a little help, it can become your ultimate customer service agent. Follow these tips to make it truly perfect!

Read more

The ongoing boom in artificial intelligence (AI) has resulted in a tidal wave of new, “smart” applications that have the potential to revolutionize every industry. Many of these apps have recently been integrated with Gorgias.

Read more

There’s no denying that the „hype” for artificial intelligence is in full swing. Let’s asses whether this technology is ready for practical application in business or whether it is still immature.

Read more

The relatively low cost of AI implementation means that the technology has spread to every major industry on the planet. We’ve put together a list of 10 areas where AI has the ability to be a game-changer in eCommerce.

Read more

With hundreds of chatbot providers in the market and many more expected to be released by the end of the year due to the hype surrounding ChatGPT, eCommerce retailers face a hard task in choosing the right chatbot for their needs.

Read more