As you read this, there are hundreds of chatbot providers on the market. The hype surrounding Open AI’s large language model chatbot ChatGPT means there will probably be several hundred more released by the end of the year. How can an eCommerce retailer that’s decided to go the chatbot route possibly know which one is right for them?
It’s important to remember that not every chatbot is created equal – the key is to find a chatbot that is specifically created with online sales processes in mind. To save you some time and energy, we’ve created a list of the solutions that best fit the bill. The contenders include:
Keep reading to discover a few pros and cons about each one and see what they cost to set up.
The utility of chatbots in eCommerce can no longer be denied, with some of the most important benefits including:
An effective AI-powered chatbot that can be set up in one day, PerfectBot is specifically optimized for eCommerce and automates over 150,000 conversations every month for leading eCommerce brands.
PerfectBot is free to try, while $199 gets you up to 1,000 chats per month and $399 gets you up to 2,000.
Chatbot bills itself as an all-in-one platform to build and launch conversational chatbots without coding. And because it’s brought to you by the people at LiveChat, it’s designed as an all-in-one solution that integrates easily with human customer service agents.
Chatfuel boast that they’re “the world’s leading chatbot platform for Facebook Messenger.” And according to their homepage, 46% of all Messenger bots on both Facebook and Instagram use it already. Chatfuel is a powerful chatbot builder that focuses on automation and versatility. Its main focus is building bots that can do it all, from answering questions to collecting emails. Their approach allows you to customize every part of the chatbot, which makes it great for creating a personalized customer experience.
Chatfuel offers two pricing plans. You can automate on your own for $11.99 a month or get custom enterprise solutions built for you for $199 a month.
Ada refers to itself as an AI-powered customer service automation platform that helps you resolve the greatest number of queries with the least amount of human effort. Ada is designed to help you scale support without increasing headcount, empower the people behind the automation, and “treat every customer like a VIP.” Ada boasts machine learning and client data protection capabilities, and you can also integrate with an API to recommend items, book ahead, or add any other details you want to your chatbot.
Ada’s pricing details are unavailable at present, but the cost is described in reviews as competitive with similar alternatives.
The Genesys Cloud CX platform is designed to help small and medium-size businesses unify information across teams, tools and interactions, helping them reach customers anywhere, anytime, on any channel. Businesses can use Genesys Cloud CX as an all-in-one cloud call center application and extend its value with hundreds of packaged third-party integrations and applications. It also offers real-time dashboards, simple management tools, and analytics.
Genesys Cloud is pricier than the other solutions we’ve covered in this article, with plans ranging from $75 per month for a license with only voice support, to comprehensive plans (digital, WEM, and voice) for $150.
When you reach the conclusion that it’s time to add a chatbot to your online store, the simplest and most reliable course of action is to partner with a chatbot vendor, who will then install the chatbot in your online store. There are two ways to do this:
You can choose a complex solution (chat software with a chatbot included).
You can install a live chat solution first, and then add a chatbot application from the live chat software’s app store.
When all the pros and cons have been totaled up and all the pricing plans have been reviewed, we’re confident that you’ll come to the conclusion that PerfectBot is the ideal solution for your needs at the right price.
To see for yourself why PerfectBot offers a better chatbot for the money than any of our competitors, contact us and request a free trial.
According to Business Insider, the chatbot market will nearly quadruple by 2024, growing from $2.6 billion to $9.4 billion at a CAGR of 29.7%. Read on to see 7 top trends that we at PerfectBot believe will shape the chatbot universe this year.Read more
Install „PerfectBot for eCommerce” Demo App in your LiveChat and test how easily you can automate customer service in your eCommerce. Use 250+ LiveChat automations built specifically for your eCommerce category and save months on training your AI Chatbot.Read more
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