Fashion Online Store
How can we help?
PerfectBot
DTC brands using PerfectBot for Gorgias automate over 60% of tickets and cut response times to 7 seconds.
Want to try PerfectBot trained
on your own content?
Submit your online store URL to receive a custom demo. PerfectBot will study your content to learn your brand's voice and policies. Then, using GPT, it immediately answers chats 24/7.
Four features that make PerfectBot
the ultimate AI bot for ecommerce
1. Learning from Your Content
Help Center
PerfectBot studies your help center to learn your policies. Then, using GPT, it immediately answers chats 24/7.
Tickets
To improve performance and learn your brand's voice, PerfectBot also learns from past Gorgias tickets.
Product content
Your support content is just a starting point. We will enrich it with product content imported from your Shopify store.
2. Native Integration with Gorgias Chat Widget
PerfectBot handles conversations in the Gorgias chatbox as the always-on agent. It can reassign complex tickets to your team.
3. Streamlining Support Workload
Works inside
PerfectBot resolves 50-70% of customer issues and lets your human agents focus on high-value chats.
Handle spikes in traffic
Your agents after holidays or weekends can focus on current issues instead of digging through old tickets.
Cut response times
Start replying in seconds instead of hours or days.
Offer 24/7 service
Half of your customers want to chat when you are not available. Let them do so.
4. Trustworthy AI bot
Works inside
Only accurate answers
PerfectBot provides trustworthy answers based on your support knowledge base, avoiding misleading or off-brand responses.
We also monitor the conversations and manually optimize the answers to maximize accuracy and reduce "hallucinations".
What Our Customers Say
First response time
7s
We are really happy
with the performance
of the Alice Bot.
Anna Keegan
Senior Retention Marketing Manager
Human CSAT achieved
The customers are happier as they can get an instant response. We’re a lot more efficient on our backend.
Rory McLaughlan
Founder
AI Resolution rate
65%
Efficient, responsive, and always ready to help – PerfectBot is a game-changer for customer support!
Isabelle Suter
Digital Brand Manager
Off-hours replies
53%
We would definitely
like to move forward
with PerfectBot.
Kerry Marshall
Consumer Experience Coordinator
Feedback from end customers after chatting with PerfectBot
Michelle
Andrew
Chequita
Steven
Sharlee
Trusted by dozens online stores using Gorgias Helpdesk
Want to try PerfectBot trained
on your own content?
AI chatbot for Gorgias
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