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Tar Heel Capital Pathfinder and KnowledgeHub Invest in PerfectBot

Tar Heel Capital Pathfinder and KnowledgeHub Invest in PerfectBot

PerfectBot, a company from the K2 Group, has just acquired two investors and 2.52 million PLN for further development of a next-generation chatbot that automates e-commerce customer service.

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What Does 2023 Have in Store for Chatbots? 7 Key Trends

What Does 2023 Have in Store for Chatbots? 7 Key Trends

According to Business Insider, the chatbot market will nearly quadruple by 2024, growing from $2.6 billion to $9.4 billion at a CAGR of 29.7%. Read on to see 7 top trends that we at PerfectBot believe will shape the chatbot universe this year.

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The Best of Both Worlds: Combining Live Chat and Chatbots for eCommerce

The Best of Both Worlds: Combining Live Chat and Chatbots for eCommerce

Can any chatbot ever really replicate the live chat experience? If not, could a thoughtful combination of the two provide the best aspects of both? In this article, we’ll present both solutions in more detail.

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How to Beat Your eCommerce Competitors with the Best Customer Service

How to Beat Your eCommerce Competitors with the Best Customer Service

Before choosing specific tactics and tools to improve customer support in an e-commerce business, it is vital to form an overarching strategy and approach to create a foundation for future success.

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PerfectBot for LiveChat – Setup Instructions

PerfectBot for LiveChat – Setup Instructions

Install „PerfectBot for eCommerce” Demo App in your LiveChat and test how easily you can automate customer service in your eCommerce. Use 250+ LiveChat automations built specifically for your eCommerce category and save months on training your AI Chatbot.

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Chatbot metrics: How to (Reliably) Measure a Chatbot’s Effectiveness?

Chatbot metrics: How to (Reliably) Measure a Chatbot’s Effectiveness?

In this article, we will describe the mistakes that are made when assessing the effectiveness of chatbots and the evaluation method we have developed at PerfectBot.

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Online stores increasingly use chatbots, but do not measure their effectiveness

Online stores increasingly use chatbots, but do not measure their effectiveness

E-commerce stores are more and more willing to use a chatbot to automate customer service. At the same time, almost all of them agree that they are not reliably measuring its effectiveness.

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We’re launching the PerfectBot to automate customer service in Fashion Ecommerce

We’re launching the PerfectBot to automate customer service in Fashion Ecommerce

PerfectBot properly handles 200 of the most common customer problems.

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