Can any chatbot ever really replicate the live chat experience? If not, could a thoughtful combination of the two provide the best aspects of both? In this article, we’ll present both solutions in more detail.
Read moreBefore choosing specific tactics and tools to improve customer support in an e-commerce business, it is vital to form an overarching strategy and approach to create a foundation for future success.
Read moreInstall „PerfectBot for eCommerce” Demo App in your LiveChat and test how easily you can automate customer service in your eCommerce. Use 250+ LiveChat automations built specifically for your eCommerce category and save months on training your AI Chatbot.
Read moreIn this article, we will describe the mistakes that are made when assessing the effectiveness of chatbots and the evaluation method we have developed at PerfectBot.
Read moreE-commerce stores are more and more willing to use a chatbot to automate customer service. At the same time, almost all of them agree that they are not reliably measuring its effectiveness.
Read morePerfectBot properly handles 200 of the most common customer problems.
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