PerfectBot helps you adapt your customer service to the rapid growth of online sales. PerfectBot properly handles 200 of the most common customer problems.
Conversational AI, on which PerfectBot is based, is the result of four years of experience in implementing chatbots and automating 2 million conversations for, among others, companies such as IKEA and LPP.
PerfectBot can answer the 200 most common questions of online store customers, related to, among others: orders, returns, or complaints. It seamlessly integrates with LiveChat.com or Genesys Cloud, two of the leading customer service solutions. It is distinguished by its highly effective responses.– Łukasz Lewandowski, CEO PerfectBot (K2 Group).
The launch of the PerfectBot solution is an element of the K2 Group’s new strategy, which assumes accelerating the development of activities devoted to conversational artificial intelligence. At the beginning of March, all chatbot business was activities were transferred to the newly established company, in which the shareholders are the four founders – Łukasz Lewandowski, Mikołaj Machowczyk, Artur Kończyński and Maciej Maliszewski.
E-commerce stores are more and more willing to use a chatbot to automate customer service. At the same time, almost all of them agree that they are not reliably measuring its effectiveness.Read more
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