According to Business Insider, the chatbot market will nearly quadruple by 2024, growing from $2.6 billion to $9.4 billion at a CAGR of 29.7%. Read on to see 7 top trends that we at PerfectBot believe will shape the chatbot universe this year.

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In this article, we will describe the mistakes that are made when assessing the effectiveness of chatbots and the evaluation method we have developed at PerfectBot.