Chat with us, powered by LiveChat The highest resolution rate | PerfectBot for Fashion

RESOLUTION RATE

The highest, reliably
measured effectiveness

PerfectBot resolves 60-70% of your customers' problems.
Our team reads a sample of chats and manually evaluates
the resolution rate.

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Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

Evaluated sample

31% 1295

The only reliable resolution rate evaluation on the market

Standard chatbot

Unknown

the true resolution rate
of customer service automation

The wrong assumption that effectively automated chats by a chatbot are all:

  • chats not transferred to a consultant
  • chats in which the user clicked bot menu
  • chats in which the user didn't answer after the bot replied

PerfectBot

60 – 70%

the true resolution rate
of customer service automation

  • Human evaluation of chatbot resolution rate
  • Results based on reading a statistically significant sample of chats (+ 20%)
  • Transparent - all reviews tagged in the chats archive

Reliable evaluation

We are the only company that monitors automation effectiveness in a reliable and transparent way.

We evaluate the outcome
of the conversation

PerfectBot responded perfectly or satisfactorily to the client's needs,
who would then not have to seek further assistance.

Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

PerfectBot correctly understood the user's problem, began resolving
it and, as planned, redirected the conversation to a consultant.
PerfectBot did not understand the user's needs and therefore
redirected it to a consultant.
Conversations in which the client's problem had not been successfully resolved.

Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

Chat-First Strategy

PerfectBot is so effective that our clients promote chat as their primary customer service channel, before email and telephone. 

Just like the clothing company LPP - where PerfectBot already handles 1/3 of all contact center inquries, accurately solving 70% of cases.

Automate more than 60% of cases in 3 weeks

1 month
free trial

Zero upfront
costs

Fully assisted
onboarding

Language: EN | PL

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