Chat with us, powered by LiveChat The highest resolution rate | PerfectBot for eCommerce

RESOLUTION RATE

The highest, reliably
measured effectiveness

PerfectBot resolves 60-70% of your customers' problems.
Our team reads a sample of chats and manually evaluates
the resolution rate.

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Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

Evaluated sample

31% 1295

The only reliable resolution rate evaluation on the market

Standard chatbot

wrong

Unknown

the true resolution rate
of customer service automation

wrong

The wrong assumption that effectively automated chats by a chatbot are all:

  • chats not transferred to a consultant
  • chats in which the user clicked bot menu
  • chats in which the user didn't answer after the bot replied

PerfectBot

correct

60 – 70%

the true resolution rate
of customer service automation

correct
  • Human evaluation of chatbot resolution rate
  • Results based on reading a statistically significant sample of chats (+ 20%)
  • Transparent - all reviews tagged in the chats archive

Reliable evaluation

We are the only company that monitors automation effectiveness in a reliable and transparent way.

manually evaluate of conversations
All ratings are available

We evaluate the outcome
of the conversation

PerfectBot responded perfectly or well enough to the user's needs,
who would then not have to seek further assistance.

Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

PerfectBot correctly understood the user's problem, started to solve it
and, as planned, redirected the conversation to the support agent. Cooperated with an agent
PerfectBot did not understand the user's needs and therefore
redirected it to a support agent. Transferred to an agent
Conversations in which the client's problem had not been successfully resolved. Unresolved

Correctly resolved by bot

2813

67%

Cooperated with an agent

360

9%

Transferred to an agent

261

6%

Unresolved

746

18%

Cooperated with an agent
Transferred to an agent
Unresolved

Chat-First Strategy

PerfectBot is so effective that our clients promote chat as their primary customer service channel, before email and telephone. 

Just like the clothing company LPP - where PerfectBot already handles 1/3 of all contact center inquries, accurately solving 70% of cases.
Chat first

Automate more than 60% of cases in 3 weeks

free trial

1 month
free trial

Zero upfront costs

Zero upfront
costs

Fully assisted onboarding

Fully assisted
onboarding

Language: EN | PL

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