by Matt Maliszewski
Updated: June 6, 2023
This article will show you how to optimize your content for AI support. It can be used to create new support materials or fine-tuning existing ones. We’ll use our product, PerfectBot, as an example. However, these techniques are applicable to training any GPT-powered AI bot.
Begin by gathering information from sources such as FAQs, contact pages, policies, manuals, and your blog. Make the most of the content you already have!
Research the questions your customers genuinely ask, the information they are seeking, and where they encounter issues with your products and services, and then address those needs. A mistake we often see is business owners explaining topics that are important to THEM but not necessarily to their customers. As customers’ needs evolve over time, keep an eye on the questions they ask and update your FAQ accordingly.
Don’t risk losing your customers’ attention by forcing them to stop reading in the middle of an answer before finding the information they’re looking for. Start each answer with the most important information, and then provide supporting facts, explanations, and examples – the classic “inverted pyramid structure.”
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For home deliveries, please have someone available between 9:00 am and 5:00 pm for package inspection. If you can’t be there, you can authorize the courier to leave the package, but if you do so, we won’t be able to validate the cause of any damage.
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For residential deliveries, you or your authorized agent must be present to accept deliveries between 9.00 am and 5.00 pm. If you are not likely to be at the nominated address, please comply with an authority to leave. If you authorize an authority to leave with the courier, and in the rare event there is any damage that has occurred during transit, we are unable to validate the cause. With this said, we highly recommend being home during delivery.
Be informative and make sure you include all vital information related to a given topic. Your answer should be as short as possible while still covering all the necessary points.
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For home deliveries, please have someone available between 9:00 am and 5:00 pm for package inspection.
If you can’t be there, you can authorize the courier to leave the package, but if you do so, we won’t be able to validate the cause of any damage.
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For home deliveries, be present between 9.00 am to 5.00 pm or authorize someone else. If you can’t be there, you can authorize the courier to leave the package.
Don’t combine multiple topics in a single FAQ answer. Instead, organize your FAQs logically and distribute the content evenly across various answers, keeping their lengths similar.
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Do you offer free shipping?
We offer free domestic shipping across the entire United States. There is a variable fee for foreign shipments outside of the United States.
What are your delivery times?
We typically take one to three business days to process orders. After production, you can expect your order to arrive within 3 to 5 business days.
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Do you offer free shipping?
We offer free domestic shipping across the entire United States. There is a variable fee for any foreign shipments outside of the United States. The standard turnaround time for all orders is one to three business days. Your order will arrive 3-5 business days after production.
Make sure to include important keywords or phrases in your answers that are relevant to the specific question. This will help the AI understand the broader context of your content.
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Can you check my order status?
You can track your order on our website: www.perfectbot.ai/track-order.
Once your order is shipped you will receive an email with your tracking number. Enter this number in the dedicated field to check your order status.
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Can you check my order status?
Enter your tracking number on our website www.perfectbot.ai/track-order to see your order status.
Focus on providing information that is directly relevant to your customer’s needs instead of inserting your slogan in every possible place.
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Do you offer free shipping?
We offer free domestic shipping across the entire United States. There is a variable fee for foreign shipments outside of the United States.
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Can you check my order status?
Ensuring top-quality service is our primary focus, and we strive to achieve it wherever possible. Customer satisfaction remains our highest priority. We offer free domestic shipping across the entire United States. There is a variable fee for foreign shipments outside of the United States.
Make your clients’ lives easier by using everyday language and short sentences. Avoid jargon, complex wording, or lengthy sentences. We strongly recommend using plain language for customer service content, prioritizing clarity over marketing goals or your preferred tone of voice.
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What are your delivery times?
We typically take one to three business days to process orders. After production, you can expect your order to arrive within 3 to 5 business days.
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Can you check my order status?
What are your delivery times?
The standard turnaround time for all orders is one to three business days. Your order will arrive 3-5 business days after production.
If you come across a difficult word that can’t be omitted, create a separate answer to explain its meaning. This ensures that those who want to understand it can “unpack” its definition. It’s a good method to provide a definition for every term that is important to your business but not widely known, such as the name of your rewards program.
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What is GeniusRewards?
GeniusRewards is our loyalty program that allows you to earn points with each purchase made on our online store. These points can then be exchanged for discounts on your future orders. You can redeem every 100 reward points into a $1 Gift card.
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(GeniusRewards concept not explained)
When crafting FAQs, respond with full sentences and restate the questions. Avoid starting your answer with a simple “yes” or “no,” as clients may ask the same question in multiple ways. If necessary, PerfectBot will begin the response with “yes” or “no,” so there’s no need to include it in your content.
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Do you offer free shipping?
We offer free domestic shipping across the entire United States. There is a variable fee for foreign shipments outside of the United States.
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Do you offer free shipping?
Yes, across the entire United States. There is a variable fee for foreign shipments outside of the United States.
By implementing these copywriting tips, you can develop customer service content that is both chatbot-friendly and capable of engaging and satisfying your customers.
PerfectBot is a GPT-powered AI bot that accurately answers customer questions, reducing support volume and resolution times. With a little help, it can become your ultimate customer service agent. Follow these tips to make it truly perfect!
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