While providing our PerfectBot Platform, we exercise due diligence concerning the protection of the personal data of our Clients and PerfectBot Platform users.
In order to commence services and use PerfectBot Platform, you enter into an agreement with PerfectBot Spółka z ograniczoną odpowiedzialnością located in Warsaw, address: 44A Domaniewska Street, 02-672 Warsaw, Poland („PerfectBot Company” or “we”).
For terms and conditions, please refer to the PerfectBot Terms of Service.
You can contact us at the following email address: hello@perfectbot.ai
If you use our PerfectBot Platform, you are the data controller of your end-users’ personal information who use PerfectBot Platform to communicate with you.
You decide the purposes and means of processing your end-users’ personal data, i.e. what data you collect, for what purpose, and how it will be used.
As a Controller, you are required to have an appropriate legal basis for processing the personal data of your end-users using PerfectBot Platform, as well as other obligations imposed on you by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the „GDPR”) or other data protection legislation.
In order to support you as a Controller of your end-users’ personal data we have prepared draft clauses that you can use in your regulations and privacy policy. You can find them here: https://perfectbot.ai/legal/sample-clauses-for-clients-controllers/.
Please note that the templates are only our suggestion to support you in ensuring lawful data processing. The templates are for informational and instructional purposes only, and we are not responsible for your use of them. As a Controller, you are responsible for the proper implementation of the obligations imposed on you by the GDPR.
We are the provider of the PerfectBot Platform. As a Controller who decides to use the PerfectBot Platform, you entrust us with the processing of the personal data of PerfectBot users on the basis of a Data Processing Agreement.
We process the personal data of users of the PerfectBot Platform only at your instruction as a Controller, and to the extent necessary to provide services to you.
We do not use the personal data entrusted to us in any other way than that specified in the Data Processing Addendum unless required by law.
We may anonymize the entrusted data and use it for the development of the PerfectBot Platform. However, such anonymized data does not constitute personal data, and its use is in accordance with GDPR and other legal regulations on personal data protection.
If you use PerfectBot Platform for conducting business, you are required to enter into a Data Processing Agreement with us, because we are an entity required to apply the GDPR.
The Data Processing Agreement specifies the details of the data processing entrustment process and the obligations of each Party. It constitutes an integral part of the Terms of Service.
If you are a Customer from outside the European Economic Area the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, available at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914&from=EN, will be a part of the Data Processing Agreement.
If you are a Customer from the United Kingdom the part of the Data Processing Agreement will also be the terms of Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, available at https://ico.org.uk/media/for-organisations/documents/4019483/international-data-transfer-addendum.pdf.
By using our services you entrust us with processing the following data of your end-users: name, surname, address, e-mail address, and telephone number.
We also store other data that you or your end-users share with the PerfectBot Platform.
The data you entrust to us is so-called ordinary data. We do not require and it is not our intention to process within the PerfectBot Platform any data of a special category of your end-users, i.e. so-called sensitive data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, as well as genetic data, biometric data in order to uniquely identify a natural person or data concerning health, sexuality or sexual orientation of that person.
We use entities (see below point 7) located outside the EEA, so we can transfer personal data which you entrusted us, outside the EEA. We transfer personal data to third countries, only when it’s necessary to provide by us our services and only in the necessary scope. In each case of transfer of personal data, we have a legal basis, e.g. a decision of the European Commission which states that a third country ensures an adequate level of protection of personal data or standard contractual clauses.
The terms of such transfer are contained in the Data Processing Agreement that you enter into with us when you start using our services.
We use sub-processors to provide our services. The current and complete list of sub-processors can be found in Annex No. 2 (List of Further Processors) of the Data Processing Agreement.
We conclude a data processing agreement with each sub-processor. In the event that our subprocessor is located outside the European Economic Area, we also conclude with the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, available at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914&from=EN (module III) (if there is no other basis for data transfer).
The data processing agreements and standard contractual clauses which we conclude with our sub-processor contain provisions that assume at least the same obligations as the contract between us and you, our customer.
The PerfectBot Platform is an automated service for answering questions directed by your end-users.
At the same time, there is no automated decision-making within the PerfectBot Platform towards your end-users within the meaning of the GDPR. In that sense, the nature of the PerfectBot Platform does not affect your end-users from a personal data legal standpoint or in a similar material way.
We are the controller of your own personal data if you act as our customer. We process them under the terms of our Privacy Policy.
In order to start using our services, you are required to provide the following data: name, surname, company name, address, telephone number, and e-mail address.
The basis for the processing of your personal data is the necessity to execute the agreement for the services provided to you.
In order to use the PerfectBot Platform, it is necessary for you to also enter into an agreement with:
1)LiveChat Inc. the service provider of a tool to chat with your end-users on your website (https://www.livechat.com/) or
2) Gorgias Inc., the service provider of the ecommerce helpdesk (https://www.gorgias.com/)
whose tool is implemented in the PerfectBot Platform.
Use of the above-mentioned tools is governed by the separate terms and conditions provided by their service providers, independently of us. It’s up to you to choose between these two tools. We are not liable for the conditions of the provision of these tools.
For more information, see the PerfectBot Terms of Service.
We offer our services to entities around the world. If you collect personal information from consumers who are residents of the USA, as part of your business, you may be required to comply with and apply the US legislation e.g. California Privacy Rights Act, the Connecticut Data Privacy Act, the Virginia’s Consumer Data Protection Act, the Colorado Privacy Act or the Utah Consumer Privacy Act.
Our Data Processing Agreement contains appropriate provisions in this regard.
Please note, however, that we are not responsible for your compliance with any other legal obligations arising from or related to your processing of the personal data of consumers who are residents of the USA.
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