by Michael Kammer
Updated: May 15, 2023
The ongoing boom in artificial intelligence (AI) has resulted in a tidal wave of new, “smart” applications that have the potential to revolutionize every industry. Many of these apps have recently been integrated with Gorgias, one of the world’s leading chat platforms.
As any user can tell you, locating the apps that best suit your own particular needs can be a real challenge. That’s why we’ve taken the liberty of building a list of apps in 6 categories that we believe are worth your time. The categories include:
PerfectBot.ai, a GPT-powered app from PerfectBot that’s dedicated to Gorgias, is a human-like chatbot that can answer any queries about an online store’s services and products, based on data gathered from its help center and FAQs.
What sets PerfectBot.ai apart is the effort put in by the team at PerfectBot to maximize accuracy and minimize AI “hallucinations.” PerfectBot is built to draw on your support knowledge base to provide answers that your customers can depend on. And because PerfectBot is built from the ground up to integrate seamlessly with Gorgias, it can handle conversations in the Gorgias chat as an “always-on” agent.
Gorgias dashboard & PerfectBot GPT app
Our pick when it comes to generative AI apps is Gorgias AI (Alpha). Functioning as much as an internal Gorgias function as an app, Gorgias AI uses machine learning to study past tickets and learn your brand’s voice and policies.
It then suggests brand-friendly responses to your human agents with the help of ChatGPT rather than answering the query itself, as a bot would. Keeping a human in the loop this way allows you to maintain full control over what you send to customers.
When it comes to marketing, you need look no further than GoBot, which is designed to help fast-growing Shopify stores convert more shoppers and reduce their support burden with interactive selling quizzes and AI-powered support chatbots.
GoBot uses conversational AI to engage shoppers and guide them to the right products, bringing the in-store guided shopping experience online. It also personalizes direct marketing and website content to increase conversions and collects valuable first-party data.
In addition, its seamless integration with Gorgias allows for easy conversation handoffs to live agents when the need arises.
In the reporting category, it’s difficult to top Sentisum, which automates support ticket tagging and allows you to easily locate actionable data from support conversations. Sentisum’s Gorgias integration and AI-based tags improve agent productivity and help you gain access to valuable insights about what makes your customers tick.
What’s more, automated daily reporting with customizable views and company-wide access allow your entire staff to tackle the root causes of customer frustration, giving your customer satisfaction numbers a shot in the arm and increasing your sales.
If you’ve got an international customer base (or aspire to have one), an app that can translate conversations between customers and your company in real time is a must-have. That’s where Lokalise enters the picture. It uses AI-powered neural machine translation to translate Gorgias conversations in over 100 languages.
An interactive dashboard lets you know exactly how many interactions your teams deal with in each language, and bespoke glossary entries guarantee that your most common industry and company terminology is properly translated and localized. This in turn allows you to keep your teams lean while serving an expanding global customer base.
Pipedream, an integration platform for and by developers, covers plenty of bases in the API integration category. It allows you to connect APIs for multiple apps (including OpenAI and Gorgias) quickly and easily, without writing boilerplate code, battling with authentication, or wasting your time managing infrastructure.
The best part? You’re only limited by your imagination. Here is a list of popular ways to connect Gorgias with OpenAI. It’s possible, for example, to send the content of a ticket to openAI to be summarized, translated, or categorized and then sent back to Gorgias.
This list is exclusive company to be mentioned in, but we’re confident that once you give PerfectBot a spin, you’ll see exactly why we belong here. And all you have to do to make that happen is fill out the “Request a Trial” form.
You’ll get a 30-day free trial of our AI chatbot, which is integrated with Gorgias, based on your help center, and boosted for maximum accuracy and minimum hallucinations.
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