Blog

In this article, we discuss the technological challenges we overcame to deliver AI agents that truly work. We found ways to address problems such as GPT hallucinations, high GPT costs, latency, low-quality source content, lack of control, and difficult bot-agent cooperation.

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Over the past year, we have implemented over 100 AI agent deployments in online stores worldwide. We have gathered many insights about bot operations that we want to start sharing with you regularly. Today, we present the first 8, which we hope you will also find interesting.

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Chatbots have come a long way since the early days of “dumb” rule-based systems. The biggest breakthrough has proven to be the appearance of large language models (LLMs) and platforms like ChatGPT.
This has led to a wide variety of implementations for AI chatbots, but the demand is still growing and the best is no doubt yet to come.

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Gorgias is a great tool for managing the customer service of your e-commerce, but the true magic happens when you start using AI and automation. Those tools can make your life a lot easier while making sure your clients get better and faster customer care. In both cases – you can increase your profit margins, thanks to better customer satisfaction and more time spent on sales.

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For a long time, email was the main way customers talked to online stores. Until recently, all web shops included a contact page with a contact form, essentially just initiating email communication. Usually, this meant full inboxes and slow replies, risking customer happiness.

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We’ve spent the last 5 years developing AI chatbots for eCommerce. We have successfully implemented over 50 chatbots for online stores in the US, Canada, the UK, Australia, and New Zealand. This article aims to take what we’ve learned and share the do’s and don’ts of implementing chatbots in eCommerce.

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The availability of live chat for eCommerce gives retail customers the ability to quickly and easily ask questions or submit complaints. But is this necessarily a service your eCommerce site should offer? To help you decide whether online store chat support is right for you, we’ve outlined a number of the major pros and cons of the service.

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The FAQ section of a website serves as an informational hub that allows your business to react to and anticipate the needs of your audience. Having an asset that allows customers to find their own answers is invaluable – an effective FAQ resource can educate, inform, and naturally guide your customers through your website’s content.

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Despite all the useful functions it offers, however, Shopify doesn’t offer a chatbot as a native function. Thankfully, their comprehensive app store makes it easy to do so. This article will show that when it’s time to get started, Gorgias and PerfectBot are the perfect combination for adding a chatbot to your Shopify store.

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