When it comes to customer service, patience isn’t always a virtue – some customers can be extremely demanding, and the word “wait” isn’t in everyone’s vocabulary. The ideal solution is a good chatbot that can deal with most issues within a second.
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PerfectBot, a company from the K2 Group, has just acquired two investors and 2.52 million PLN for further development of a next-generation chatbot that automates e-commerce customer service.
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According to Business Insider, the chatbot market will nearly quadruple by 2024, growing from $2.6 billion to $9.4 billion at a CAGR of 29.7%. Read on to see 7 top trends that we at PerfectBot believe will shape the chatbot universe this year.
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Can any chatbot ever really replicate the live chat experience? If not, could a thoughtful combination of the two provide the best aspects of both? In this article, we’ll present both solutions in more detail.
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Before choosing specific tactics and tools to improve customer support in an e-commerce business, it is vital to form an overarching strategy and approach to create a foundation for future success.
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Install „PerfectBot for eCommerce” Demo App in your LiveChat and test how easily you can automate customer service in your eCommerce. Use 250+ LiveChat automations built specifically for your eCommerce category and save months on training your AI Chatbot.
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In this article, we will describe the mistakes that are made when assessing the effectiveness of chatbots and the evaluation method we have developed at PerfectBot.
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E-commerce stores are more and more willing to use a chatbot to automate customer service. At the same time, almost all of them agree that they are not reliably measuring its effectiveness.
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PerfectBot properly handles 200 of the most common customer problems.
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